Contact Us

If you have a query, the JumiaPay customer service team is always happy to help. Please take a look at our FAQ section, for both customers and merchants, since your question may have already been answered.

If you cannot find the answer to your question within our FAQs, please write to us at https://www.jumia.co.ke/contact/ or call our customer service line 0711 011 011 and a JumiaPay representative will assist you. Our telephone line is open: Mon-Fri, 8am - 8pm; Saturday, 9am - 3pm; Public Holidays, 9am - 3pm.

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